Category Archives: Uncategorized

Dear Customer, Further to the broadcast sent on Monday 27th April 2020. This is a reminder that the Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only is still scheduled to be undertaken. Please see a copy of the original broadcast noted below. Regards,Pulsant Support Team0845 1199 999 Dear Customer, Please be aware […]

Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to replace a line card within one of our core routers. Customers with non-resilient MetroEthernet/DC Connect/BGP services terminating on this device will experience an outage of up to 15 minutes during this maintenance. Customers with BGP peering at this site will […]

Dear Customer, WHAT?Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to increase core links capacity. Pulsant IP transit will be at risk during the maintenance however no outage is expected. WHY?This is proactive work to add capacity on the core network in the Maidenhead datacentre. WHEN?The maintenance will take […]

We will be performing urgent maintenance on Xen15 node due to critical hardware issues Today, 23th January 2020 , the maintenance window will be between 9pm-11pm GMT.Xen15 UsersDuring this maintenance period we will have to power off this server for a brief period, this should hopefully be no longer than about 60-90mins.You can find out what server your […]

Dear Customer, We will be performing maintenance to our UK racks on 10th January 2020 , the maintenance window will be between 8pm-10pm GMT, there will be a loss of redundancy to power and network, this should not be service affecting, however due to the nature of the maintenance there is a possibility of an […]

Dear Customer, Please be aware of the following essential maintenance being carried out at our Maidenhead facility – Pulsant 1 only. WHAT Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to […]

Dear Customer What:Pulsant will be performing maintenance on our core network layer. There is no outage expected during this maintenance however a period of at risk should be observed during the times noted below. Why:To support improvements in telemetry and monitoring of the network. When:The maintenance will take place during the following window: Start: 06/11/19 […]

2019-1790 – Planned network maintenance – Maidenhead 03/10/2019 22:00 – 23:00 What:Pulsant will be performing maintenance on a segment of the network located at the Maidenhead Data Centre. Whilst there is no outage expected, a period of at risk should be observed during the times noted below. Why:This is to expand and improve resilience on […]

22:00 currently appears to be a network outage affecting our main server. We are aware and are working on the issue. 01:30 issue has now been resolved. We do apologise for any inconvenience this may have caused.