Category Archives: Uncategorized

The Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only, has been completed successfully with no service interruption. Normal service was resumed at 13.00 BST on Tuesday 3rd November 2020 and has been monitored for the last 40 minutes – If you have any issues, please raise a help desk ticket in the […]

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only. WHATIn keeping with the manufacturer’s recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Facility – Pulsant 1 Only SERVICE IMPACTNONE – There will […]

type: power/network reason: The main switch went offline due to the failure of PDU. The Issue has been fully resolved at 19:11 by installing a new PDU and a full check of the main switch.

Planned MySQL upgrade on cheddar.dnsgb.net. This includes version upgrade as well as security patches. Start time: 06/10/2020 20:00 BST End time: 06/10/2020 21:00 BST

WHAT? Pulsant engineers will be installing additional capacity into core routers at our Maidenhead datacentre. No outage to your services is expected. WHY?This is required to expand network capacity at Maidenhead. WHEN?The maintenance will take place during the following window:Start: 08/07/2020 22:00 BSTEnd: 09/07/2020 00:00 BST

Dear Customer, Further to the broadcast sent on Monday 27th April 2020. This is a reminder that the Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only is still scheduled to be undertaken. Please see a copy of the original broadcast noted below. Regards,Pulsant Support Team0845 1199 999 Dear Customer, Please be aware […]

Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to replace a line card within one of our core routers. Customers with non-resilient MetroEthernet/DC Connect/BGP services terminating on this device will experience an outage of up to 15 minutes during this maintenance. Customers with BGP peering at this site will […]

Dear Customer, WHAT?Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to increase core links capacity. Pulsant IP transit will be at risk during the maintenance however no outage is expected. WHY?This is proactive work to add capacity on the core network in the Maidenhead datacentre. WHEN?The maintenance will take […]

We will be performing urgent maintenance on Xen15 node due to critical hardware issues Today, 23th January 2020 , the maintenance window will be between 9pm-11pm GMT.Xen15 UsersDuring this maintenance period we will have to power off this server for a brief period, this should hopefully be no longer than about 60-90mins.You can find out what server your […]

Dear Customer, We will be performing maintenance to our UK racks on 10th January 2020 , the maintenance window will be between 8pm-10pm GMT, there will be a loss of redundancy to power and network, this should not be service affecting, however due to the nature of the maintenance there is a possibility of an […]