Planned network maintenance – Maidnehead DC 8th July 22:00 BST to 9th July 00:00 BST

WHAT?

Pulsant engineers will be installing additional capacity into core routers at our Maidenhead datacentre. No outage to your services is expected.

WHY?
This is required to expand network capacity at Maidenhead.

WHEN?
The maintenance will take place during the following window:
Start: 08/07/2020 22:00 BST
End: 09/07/2020 00:00 BST

2020-1884 – *REMINDER* Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only

Dear Customer,

Further to the broadcast sent on Monday 27th April 2020. This is a reminder that the Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only is still scheduled to be undertaken. Please see a copy of the original broadcast noted below.

Regards,
Pulsant Support Team
0845 1199 999

Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead facility – Pulsant 1 only.

WHAT
In keeping with the manufacturer’s recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead facility – Pulsant 1 only

SERVICE IMPACT
NONE – There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an “At Risk” notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant’s specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: – Tuesday 26th May 2020, commencing at 21:00 BST
End:- Wednesday 27th May 2020 at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The “At Risk” window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.

Regards,
Pulsant Support Team

2020-1937 Planned network maintenance – Maidenhead DC 18th Mar 22:00 to 18th Mar 23:59

Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to replace a line card within one of our core routers. Customers with non-resilient MetroEthernet/DC Connect/BGP services terminating on this device will experience an outage of up to 15 minutes during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected. WHY? Pulsant monitoring systems have detected a predictive fail of a line card within one of our core routers at Maidenhead, in order to ensure stable service this card must be replaced. WHEN? The maintenance will take place during the following window: Start: Wednesday, March 18th at 22:00h GMT End: Wednesday, March 18th at 23:59h

2020-1916 Planned network maintenance – Maidenhead DC 4th Feb 00:01 to 4th Feb 04:00

Dear Customer,

WHAT?
Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to increase core links capacity. Pulsant IP transit will be at risk during the maintenance however no outage is expected.

WHY?
This is proactive work to add capacity on the core network in the Maidenhead datacentre.

WHEN?
The maintenance will take place during the following window:

Start: Tuesday, February 4th at 00:01h GMT
End: Tuesday, February 4th at 04:00h GMT

Urgent Maintenance on Xen15 HW node

We will be performing urgent maintenance on Xen15 node due to critical hardware issues Today, 23th January 2020 , the maintenance window will be between 9pm-11pm GMT.
Xen15 Users
During this maintenance period we will have to power off this server for a brief period, this should hopefully be no longer than about 60-90mins.
You can find out what server your VPS is hosted on by going to your VPS panel vps.dnsgb.net
Any further updates, any unplanned outages and any time/date changes to this window will be posted on gbstatus.com

Xen13 Node Maintenance

Dear Customer,

We will be performing maintenance to our UK racks on 10th January 2020 , the maintenance window will be between 8pm-10pm GMT, there will be a loss of redundancy to power and network, this should not be service affecting, however due to the nature of the maintenance there is a possibility of an outage while redundancy is reduced. Please be aware that the loss of redundancy will be for a short period and will not be for the whole maintenance window.

Xen13 Users

During this maintenance period we will have to power off this server for a brief period, this should hopefully be no longer than about 60-90mins.

You can find out what server your VPS is hosted on by going to your VPS panel vps.dnsgb.net

Any further updates, any unplanned outages and any time/date changes to this window will be posted on gbstatus.com

Kind Regards,

The GBServers Team

2020-1891 – Planned UPS Battery Replacement – Maidenhead Facility Pulsant 1 Only

Dear Customer,

Please be aware of the following essential maintenance being carried out at our Maidenhead facility – Pulsant 1 only.

WHAT
Faulty batteries were identified as requiring replacement. The faulty batteries have now begun to impact the performance of the UPS and need replacement urgently. Pulsants specialist UPS contractors will be on site to complete the battery replacements, supervised by the datacentre management team throughout.

SERVICE IMPACT
NONE – There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an “At Risk” notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant’s specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:
Thursday 23rd January 2020, commencing at 21.00 GMT and ending by Friday 24th January 2020 06.00 GMT.

The “At Risk” window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing [email protected]

2019-1838 – Planned network maintenance – 06/11/2019 20:00 – 22:00

Dear Customer

What:
Pulsant will be performing maintenance on our core network layer. There is no outage expected during this maintenance however a period of at risk should be observed during the times noted below.

Why:
To support improvements in telemetry and monitoring of the network.

When:
The maintenance will take place during the following window:

Start: 06/11/19 20:00 GMT
End: 06/11/19 22:00 GMT

The all-clear notification will be sent as soon as the work has been completed.

If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.

For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com.