Gbstatus

Dear Customer,

Please be aware of the following essential maintenance being carried out at our Maidenhead Facility – Pulsant 2 & 3 only.

WHAT

As part of Pulsants planned maintenance regime, we are required to undertake an annual darken building test will be carried out to ensure all infrastructure works correctly in the event of a full loss of mains power and to minimise further interruptions.

SERVICE IMPACT

NONE – No interruption or disruption to service is expected during these essential works, however due to the level of switching that will be undertaken during executing our Darken Building Test and isolation of power, we are issuing a courtesy At Risk notification to all our customers.

WHY

As part of Pulsant’s maintenance regime, it is necessary for us to undertake an annual inspection of the Transformers and ring main unit to ensure all infrastructure works correctly in the event of a full loss of mains power. To do this we will be working with our 3rd party contractors to isolate the mains power to the site and perform essential testing of our HV and LV infrastructure.

During this period, it will be necessary to run the site on Generators. Pulsant will follow our normal Darken Building Test procedure, which will isolate the utility supply during these essential tests.

The testing will be completed by Pulsant staff and a number of specialised 3rd party contractors.

All Diesel supplies to the site have been checked and confirmed adequate supplies with reserve supplies on standby. Once works have been completed, the fuel supplies will be replenished accordingly.

We have provisioned a maintenance window of up to 8 hours to complete all the necessary tests. All personnel will remain on-site during this maintenance window and for a period of up to 1 hour post the maintenance window.

Works are expected to be non-service affecting as customers will remain on UPS protected supplies whilst the Generators take up the load and then remain on Generator load (in an N+1 configuration) until all works are completed. This maintenance does involve changes to power source to the site, hence an at Risk notification is being sent out.

WHEN

Pulsant confirm that the maintenance window is noted below and the associated At-Risk period:

Tuesday 22nd November 2022, commencing at 09.00 GMT and completed by, Tuesday 22nd November 2022 by 17.00 GMT.

The At Risk window will be kept to an absolute minimum and the site will have utility mains power restored and resuming full site protection at the earliest opportunity.

Please accept our sincere apologies for any inconvenience this may cause.

Dear Customer,
WHAT?

The Raid controller on Hardware Node Xen15 has died and caused storage issues. Unfortunately, we are not able to confirm the status of HDDs and it is required to install the same controller in order to initialize HDD disks.

We have ordered a new controller, however, the arrival to DC is 13 – 14 Of October. Once it is installed and re-configured our engineer will do their best to recover the storage and data. We are really sorry for the inconvenience.

Dear Customer,
WHAT?

 Pulsant engineers will be moving GBServers equipment out of that data hall at our Maidenhead data centre. This work is to move our equipment out of that data hall as Pulsant has identified this data hall as an area that needs significant investment The move has been scheduled on 18th of August 2022 at 6 pm UK time and will take around 2 hours to complete it, during which all our servers will be unavailable.

WHY?

 This maintenance is essential for Pulsant to invest and update that site.

WHEN?

 The maintenance will take place during the following window:
Start: Thursday, August 18th at 18:00h BST
 End: Thursday, August 18th at 20:00h BST

The Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only, has been completed successfully with no service interruption. Normal service was resumed at 13.00 BST on Tuesday 3rd November 2020 and has been monitored for the last 40 minutes – If you have any issues, please raise a help desk ticket in the normal way. Please see a copy of the original broadcast noted below.

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only.

WHAT
In keeping with the manufacturer’s recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Facility – Pulsant 1 Only

SERVICE IMPACT
NONE – There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an “At Risk” notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant’s specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: – Tuesday 3rd November 2020, commencing at 09:00 GMT
End:-    Tuesday 3rd November 2020, at 17:00 GMT.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The “At Risk” window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

type: power/network

reason: The main switch went offline due to the failure of PDU.

The Issue has been fully resolved at 19:11 by installing a new PDU and a full check of the main switch.

Planned MySQL upgrade on cheddar.dnsgb.net. This includes version upgrade as well as security patches.

Start time: 06/10/2020 20:00 BST

End time: 06/10/2020 21:00 BST

WHAT?

Pulsant engineers will be installing additional capacity into core routers at our Maidenhead datacentre. No outage to your services is expected.

WHY?
This is required to expand network capacity at Maidenhead.

WHEN?
The maintenance will take place during the following window:
Start: 08/07/2020 22:00 BST
End: 09/07/2020 00:00 BST

Dear Customer,

Further to the broadcast sent on Monday 27th April 2020. This is a reminder that the Planned UPS Maintenance at our Maidenhead Facility – Pulsant 1 Only is still scheduled to be undertaken. Please see a copy of the original broadcast noted below.

Regards,
Pulsant Support Team
0845 1199 999

Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead facility – Pulsant 1 only.

WHAT
In keeping with the manufacturer’s recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead facility – Pulsant 1 only

SERVICE IMPACT
NONE – There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an “At Risk” notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.
WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant’s specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance windows:

Start: – Tuesday 26th May 2020, commencing at 21:00 BST
End:- Wednesday 27th May 2020 at 06:00 BST.

There will be reduced resilience on the feed being worked on and only working on one unit at a time. The other feed and units will remain unaffected and continuing to provide full resilient protection.

The “At Risk” window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.

A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window.

If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.

Regards,
Pulsant Support Team

Pulsant engineers will be performing a core network maintenance at our Maidenhead data centre to replace a line card within one of our core routers. Customers with non-resilient MetroEthernet/DC Connect/BGP services terminating on this device will experience an outage of up to 15 minutes during this maintenance. Customers with BGP peering at this site will also lose service to this device during the maintenance. Pulsant IP transit will be at risk during the maintenance however no outage is expected. WHY? Pulsant monitoring systems have detected a predictive fail of a line card within one of our core routers at Maidenhead, in order to ensure stable service this card must be replaced. WHEN? The maintenance will take place during the following window: Start: Wednesday, March 18th at 22:00h GMT End: Wednesday, March 18th at 23:59h