We are currently experiencing problems with our billing and support system. We are working to resolve the issue as quickly as possible.

12:52 BST – Our help desk is now back online – Please update your cache if you experience any problems.

We have deployed a change to our shared/reseller hosting servers with regards to php permissions, this shouldn’t cause any issues with your scripts, however if it does please try changing the permissions.

You should also not need to have 777 chmod for certain directories on our servers anymore, therefore if you have these it is recommended to downgrade the permissions as much as possible.

There was a network outage around 9:45pm to our UK services, this was a result of a denial of service attack to another customer in the datacenter, they had some IP space that was on the same subnet as us so it crossed over. We alerted the datacenter straight away and the service was backup within 15mins.

We have an issue with SolusVM affecting Xen13, we will update this once resolved.

Update: 21:30 This has now been resolved

Our GBServers website has had some configuration changes in preparation for the gbclients to gbservers migration, if you are having issues accessing it please clear your DNS cache.

We are making some tests to our WHMCS installation for the prepared move to gbservers.co.uk, during this time you will be unable to pay bills or open the ticket via the system.

You can still make tickets by emailing, and our live chat will be online on gbservers.co.uk to assist you.

This outage should last no longer than 30mins.

Update: This has been completed.

We will be making a network change on Wednesday 27th March 2013 at 11pm which should cause an outage of no longer than 30 seconds to the GBServers Network.

Update 23:04 GMT: This has now been completed.